Report Issues

Before you report an issue please make sure to read the IT infrastructure status page ¹ for announced and unscheduled interruptions of site-wide services. Furthermore check the mailing-list for ongoing planed maintenance.

Report issues with the compute cluster infrastructure using the Trouble Tickets System ² by sending a mail to one of the following addresses:

Email-Address	Description
lustre-service@gsi.de	Report issues with reading/writing data on shared storage in the directory `/lustre`
cluster-service@gsi.de	Report issues with SLURM resource allocation or the scheduler-queue

Please include the following information when contacting the support in order to help to identify and resolve your issue:

Your Linux user name
The name of the login node you are using
The error message you receive
The command-line your are executing in a shell

If you are referring to jobs on the cluster:

The Slurm job-identification number (JOBID)
Path to the job wrapper script and/or the commands used to submit
The path to your application (executable)
Path to input and output data
Path to log-files and/or core dumps of crashed jobs
A reproducible example if possible

One method to collect the job information listed above is described in the example section of the User Guide.

Footnotes

IT Status, GSI
http://gsi.de/it-status ↩︎
IT Trouble Ticket system, GSI
https://it-tts.gsi.de ↩︎

---
title: Report Issues 
---

Before you report an issue please make sure to read the IT infrastructure
status page [^itst] for announced and unscheduled interruptions of site-wide services.
Furthermore check the [mailing-list][d1kxG] for ongoing planed maintenance. 

[d1kxG]: faq/index.html#mail

Report issues with the compute cluster infrastructure using the Trouble
Tickets System [^tts] by sending a mail to one of the following addresses:

Email-Address           | Description
------------------------|--------------------------------------------
<lustre-service@gsi.de> | Report issues with reading/writing data on [shared storage][6OJMV] in the directory `/lustre`
<cluster-service@gsi.de>| Report issues with SLURM [resource allocation][6NE8s] or the [scheduler-queue][i81Ys]

[6NE8s]: ../user-guide/cluster/resource-allocation.html
[i81Ys]: ../user-guide/cluster/scheduler-queue.html

[6OJMV]: ../user-guide/storage.html

Please **include the following information when contacting the support** in 
order to help to identify and resolve your issue:

1. Your Linux **user name**
2. The name of the **login node** you are using
3. The **error message** you receive
4. The command-line your are executing in a shell

If you are **referring to jobs** on the cluster:

5. The Slurm job-identification number (JOBID)
6. Path to the job wrapper script and/or the commands used to submit
7. The path to your application (executable)
8. Path to input and output data
9. Path to log-files and/or core dumps of crashed jobs
10. A reproducible example if possible

One method to collect the job information listed above is described in the
[example section][AD58G] of the User Guide.

[AD58G]: ../user-guide/examples/first-job.html#first-issue

[^itst]: IT Status, GSI  
<http://gsi.de/it-status>

[^tts]: IT Trouble Ticket system, GSI  
<https://it-tts.gsi.de>